If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our Dispute Resolution Officer:
Address: PO Box 681, Wembley WA 6913
T: + 61 8 6142 6899
F: + 61 8 6142 6877
We will acknowledge your complaint within 7 days. We will provide you with a decision on your complaint within 30 days.
Where we are unable to resolve your complaint or 45 days have elapsed, you may contact theCredit and Investments Ombudsman Service (‘CIO’).
Westminster National is a member of CIO and their services are available free of charge at:
Address: PO Box A252, ydney South NSW 1235
T: 1800 138 422
If you believe the Group has not adequately dealt with your complaint and you are not satisfied with IO, you may also complain to the Officer of the Australian Information Commissioner (OAIC) whose contact details are as follows:
Address: GPO Box 5218, Sydney NSW 2001
T: 1300 363 992